Partnership Value

• Shared Vision for Experience Excellence: The partnership aligns two industry leaders committed to helping organizations deliver exceptional agent and customer experiences through insight, automation, and continuous improvement.
• Enhanced Operational Intelligence: Five9 customers can leverage Truiem’s TruExperience™ platform to gain deeper visibility into agent environments and system performance — identifying factors that influence productivity, service delivery, and user experience.
• Proactive Support Philosophy: Together, Five9 and Truiem promote a shift from reactive troubleshooting to proactive advocacy, helping ensure agents are supported before technical or performance issues impact service.
• Collaborative Market Engagement: The companies will collaborate on best practices, joint thought leadership, and go-to-market initiatives that help customers achieve higher operational efficiency and improved business outcomes.

Market Impact

• As customer expectations continue to rise and contact center environments become increasingly complex, organizations need both powerful engagement technology and visibility into the employee and system experience.
• By pairing the proven reliability of Five9’s cloud contact center platform with the actionable intelligence delivered by Truiem’s TruExperience™, businesses can better understand how performance across infrastructure, applications, and human factors impacts customer outcomes — and take meaningful action to improve them.

Customer Benefits

• Deeper insight into how systems and environments affect agent productivity improving staffing and call routing decisioning
  Faster identification and resolution of service-impacting issues
  Improved alignment between technology operations and business outcomes
• Increased ability to support hybrid and distributed agent workforces
• Access to complementary solutions that together enhance reliability and experience management