Unveiling the cost of agent chaos; system impairments in customer-agent interactions.

June 11, 2024
1:00 PM EST

In today’s hyper-connected world, the demand for seamless customer experiences across multiple channels has never been higher. But what happens when technical glitches disrupt this delicate balance, costing companies millions and leaving agents scrambling for solutions? Join us as we uncover the hidden costs of system impairments and the crucial role of reliable infrastructure in preserving the harmony between customers and agents.

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